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Frequently Asked Questions

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Who will I live with?


We take great care, wherever possible, to match all prospective housemates with a household that suits their social background. Wherever possible, housemates of a similar age and background will be offered accommodation together. However, we do not discriminate on any grounds including grounds of age, gender, race, religion or disability.

 

Where do I keep my food?


Each housemate has their own kitchen cupboard for storage of dry foods, such as tea-bags, pasta, etc, along with a shelf each in both the fridge and the freezer as an absolute minimum. Many of the larger houses have double range ovens or even 2 cookers in order that two people can prepare separate meals at the same time. Of course, everyone works and keeps different hours, so it will be very rare (if ever) to queue for the oven.

 

What happens if I have a dispute with another housemate?


Because we endeavour to match housemates with each other, we very rarely have housemate disputes. Initially we usually suggest that housemates attempt to resolve any disputes between themselves. This can normally be achieved by the housemates calling a house meeting and inviting all housemates along to it. A good chat over a bottle of wine normally does the trick.


If this still proves impossible, we will only intervene provided that all adequate steps have already been taken within the household to resolve problems internally. If a settlement can’t be reached, it is possible that we can offer one or both parties alternative accommodation in one of our other properties. 


Essentially, provided that housemates respect that as well as sharing kitchen and a bathroom facilities, each shares with the others a noise environment, there are rarely disputes. Frankly, what happens behind your bedroom door is your business, provided that it doesn’t adversely affect anyone else in the house.

 

Who are TelfordRooms.com?


TelfordRooms.com comprises a managing director, a marketing and lettings manager, a permanent maintenance manager and various office, cleaning and gardening staff.

 

Can I advertise my spare-room with TelfordRooms.com?


No. We only advertise our own properties that are managed and owned by ourselves.

 

How long can I stay?


As long as you would like! We’d love it if you made your permanent home at one of the houses operated by TelfordRooms.com, but we do understand that life changes. We do operate a minimum contractual stay in order to minimise the disruption to the household and to comply with relevant contract law. Our longest stay so far has been over 10 years!

 

Can I stay weekends?


We may own the house, but it’s your home, 7 days a week.

 

Where do I park?


In nearly all cases, the properties have ample off-street parking, and this will be shown to you when you come and view. In a few cases, where parking is tight, other arrangements have been made, and these will be explained to you at the time.

 

What does fully furnished include?


Every room normally has: A double bed (unless otherwise stated) complete with a mattress and displayed with bedding including pillows, duvet, sheets and a full duvet and pillow case set that matches the room (arrangements can be made for you to buy the bedding if you do not have your own). Each room normally has a wardrobe, drawer space, a computer desk/TV table and a bedside cabinet. In many cases there is even more furniture – but never crowded and always tastefully chosen and intelligently arranged. You are free to reorganise your room as you like. We even have blinds or curtains on the windows, paintings on the walls and lamps in the corners! Each house will normally have at least: A washing machine, cooker, kettle, microwave, toaster, clothes line or airer, dishwasher (in some houses) and a vacuum cleaner. 

 

Am I allowed guests?


We may own the house, but it’s your home. Boyfriends, girlfriends, family and friends are all allowed. However, each housemate is responsible for the conduct and behaviour of their own guests and a guest that stays over more than 3 nights a week is not allowed as this counts as “living there” and is subject to various legal issues, not to mention undue overcrowding.

 

Do I have a lock on my door?


Each door is solid and sturdy and a solid and sturdy lock is fitted on most doors, with keys held only by you and a spare by us. Access by TelfordRooms.com will be preceded by reasonable notice wherever possible, except in an emergency – like the bath leaking through your ceiling – and even then, we’ll call or text to inform you we’ve entered, ensuring any tradesmen are escorted at all times and your door is locked behind us. This is very rare.

 

Are my belongings covered for insurance purposes?


Unfortunately we can’t insure someone else’s belongings, so insurance for your possessions is your responsibility. However, there are insurance companies who specialise in house-share insurances, and a typical cost for this area is between £65 - £100/ year.

 

What bills does the Landlord pay?


All of the following are paid for by the landlord - fair and normal use of gas and electricity (with a fair use policy), water rates, communal council tax, a "Free-to-Use" wireless internet broadband (where supplied), a regular cleaner (minimum of 48 per year), and a gardener when needed. 

If you require a dedicated internet supply to the extent that the "Free-to-Use" wireless internet broadband is not satisfactory to your needs, then you will be allowed to have your own broadband supplied to the house from a supplier of your choice, so long as it is professionally installed and paid for by you.

 

How is my rent paid?


Rent is always required to be paid a month in advance, so the first month’s rent will be needed before you could move in. After the first payment you can pay your rent either weekly, fortnightly, 4 weekly or calendar monthly depending on how you get paid, but always ensuring that by your next rent due date a further month’s rent has been paid on or before the rent due date. We accept bank transfer and debit/credit cards but our preferred method is by standing order. Standing order is a convenient and secure way of paying your rent that doesn’t require you to see or be inconvenienced by us.

 

Do you take DSS/DWP?


All applicants need to be able to pay all costs in advance to include the first months rent in advance. They must either be able to pass our affordability tests (your income must be greater than 3.5 times the cost of the room) or you will need to have an employed property owning guarantor who can cover the rent. 

 

Do I share a bathroom?


Some of our rooms have their own lovely en-suite bathrooms, if you’re applying for one of those, lucky you! If not, be aware that there are never more than 4/5 people to a bathroom and very often, many less. Most of our houses have separate toilets and some have multiple bathrooms. Of course, everyone works and keeps different hours, so it will be very rare (if ever) to queue for a bathroom.

 

Can I decorate my room?


No – however all rooms are professionally decorated a light and airy white – which means by changing the pictures on the walls, the duvet colour etc, you can very easily personalise a colour scheme for your room.

 

Can I bring my own furniture?


You can add furniture to that which is supplied, but no furniture must be removed from the room. Basically if there’s plenty of room, then yes you can, if not, then no you can’t.

 

 

Disclaimer: The information contained in this website is for general information purposes only. The information is provided by TelfordRooms.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Through this website you are able to link to other websites which are not under the control of TelfordRooms.com. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, TelfordRooms.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 


Call us on:

07966 276205

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